When no PAM system is being used and the operator application is only used for call handling, it can be hard to get any information about where the person you are looking for can be. Therefore we have developed a service that will gather information from exchange and present it in the operator application. The design is inspired from outlook and uses the same colour theme to make it easier to understand.
When this is being used the operator can see a overview of the current dat of the users calendar directly in the application. The day that is displayed can easily be changed to another day to see the users upcoming meetings.
The status from Skype for Business is presented in both the operator application and in TellusWeb. This solution will give you the most calue when it’s being used with Tellus PAM.
The information from the presence service can be especially useful when the presence in Tellus and in Skype is different. This really gives the operators a great opportunity to give calling customers great service.
If you are using TDC mobile, Telenor Bedriftsnet, A1, Phonero or Telis DK/NO as carrier for your mobiles, you can get the users status on their mobile in the operator application and in TellusWeb.
The information is shown both in the search results and in the detailed pane for the user. Like the data presence this really gives the operators the opportunity to give the customers good service.
We are opening up the API:s in our Presence Service.
The demands on presence data in applications are rising and to meet these high demands we opened up the possibility for developers to work directly against our presence service.
Read more about our API:s here.
If you are interested in this solution and want more information, please contact one of our dealers.